Help

If you want to talk about anything Trupay related you can call, email or tweet our help desk using the details below.
But before you do

Help Desk

Call Us

+91 - 95 55 007507

Tweet Us

@Trupayindia

FAQ'S

Trupay is an UPI enabled payment solution that allows user to send and receive money directly in bank account using just the mobile number of beneficiary that too instantly!
We offer an innovative solution that allows user to transact with over 24 banks. Our goal is to eliminate obsolete digital wallets and making transfer of money easy, safe and hassle free.
No, Trupay is not a wallet. It is our core belief that your money should remain in your bank account till it is meant to be spent. Unlike an e-wallet there is no need to preload money in Trupay nor is your money stuck in a wallet. Money is directly debited from your bank account in real time on your instructions.
Trupay works on National Payment Corporation of India (NPCI)’s payment platform and is very safe. Trupay uses 2 factors of authentication as prescribed by RBI. Any transaction can be done only by you on your mobile phone alone.
For any transaction you need to enter your MPIN which is known only to you. Please do not share this MPIN with anybody. In addition there is a password to access Trupay app. Trupay uses bank grade security and all transactions initiated over Trupay are carried out over secure bank networks with 256 bit data encryption.
As mandated by National Payment Corporation of India you can make 20 transactions with a total daily limit of Rs. 1 lac in 24 hours.
There are no charges for transacting on Trupay.
However in some rare cases your bank may charge a nominal amount for a UPI transaction. Please check with your bank.
To transact on Trupay you need to create your UPI payment ID on Trupay. At present, you can create UPI payment id with over 24 banks. Once your payment ID is created you can send and receive money instantly with Trupay.

If your bank is not part of UPI you can still receive money instantly with Trupay. You need to enter your bank account and IFSC Code to receive money instantly with Trupay.
If your bank is not part of UPI you can still receive money instantly with Trupay. You need to enter your bank account and IFSC Code to receive money instantly with Trupay.

To see the list of UPI enabled Banks click here.
UPI Payment ID or Virtual Payment Address (VPA) is your public payment ID. It can only be created from the mobile phone number registered with your bank. Like an email address is for communication, your Payment ID will be one stop ID for all your payment needs. Once your Payment ID is created you will no longer need to share your bank details like Account Nos. or IFSC Codes etc. for payments.

This payment ID will be in the format xyz@yesbank where the name xyz will be the name preferred by you and will be created by the bank subject to availability of the name.
To send and receive money from UPI enabled banks you need to create your UPI payment id. UPI Payment ID can only be created from the mobile phone number registered with your bank. Please make sure that your SIM Card of mobile number registered with your bank is the Primary SIM of your phone.

To create your Payment ID please go to Register Bank Account tab in Trupay App Menu options. Tap on Create Payment ID button and enter your preferred payment id. Please select your bank and your bank accounts will be automatically fetched by the bank. You will need to enter last 6 digits and expiry date of your debit card to confirm your identity to create the UPI Payment ID.
Click to see how to create UPI payment ID.
1. Please make sure that your bank is live on UPI services. To see the list of UPI enabled Banks click here.
2. Please make sure that mobile number you are using while creating UPI Payment ID is the Registered Mobile Number with the bank.
3. Incase you are using a Dual SIM phone, please make sure that the Registered Mobile Number with the bank is the Primary SIM of the phone.
MPIN is your 4 or 6 digit password created by you to make payments. To create or change your MPIN click on Set MPIN on My Profile tab in Menu options and enter last 6 digits and expiry date of your debit card to establish your identity. You will receive a 6 digit OTP on your mobile, please enter the OTP and enter your preferred MPIN and create your MPIN.

You will be required to enter this MPIN when you make payments. Please do not share this MPIN with anyone else.
Click to see how to create or change MPIN.
1. Please make sure that mobile number you are using while creating UPI Payment ID is the Registered Mobile Number with the bank.
2. Incase you are using a Dual SIM phone, please make sure that the Registered Mobile Number with the bank is the Primary SIM of the phone.
Once you have created your UPI payment id and MPIN you are now ready to send money.
You can send money to Trupay users through your contact list (marked in Green color). You can also send money to people who are not on Trupay by adding them in your Beneficiary List.

To add Beneficiaries in your list please go to Beneficiaries tab in Send page and enter the Bank name, Account Number and IFSC Code or by adding UPI payment id of the beneficiary. You will be able to see your added beneficiaries in the tab. Now add the person to whom you want to send money from your contact list or beneficiary list and enter amount. Enter your secure MPIN to send money.

Click to see how to send money.
To receive money through Trupay please link your bank account on Trupay from Register Bank Account tab. Once you have linked your bank account please select the person from your contact list or enter the mobile number from whom you want to request money. Enter the amount and send the request.

A Trupay user will get a notification of Request to Pay on his mobile. Non Trupay users will get an SMS to download Trupay App and make payment for your Request to Pay.

Click to see how to request money.
With Trupay you can split payments in your group of family or friends. Go to Contri tab on your home screen and create your Contri group. You can add members to this Group from your contact list. You can create the activity for which you want to split payments from Activity Tab and the split amounts between the group members. You can send or request money from Settle tab to split the payments in the group.

Click to see how to split payments.
You can see your detailed transaction history in the Transaction History tab on Menu tab of your app. You will also receive notification of your transactions on Notification tab your home screen.
Once you have created your payment id you can make mobile recharges and pay your mobile, DTH, Electricity, Gas and Datacard bills. Choose the service for which you want to pay your bill and enter your details and enter amount. Enter your secure MPIN to make the payment.
If you have filled out all credentials correctly and you get a Success screen, normally it will take 5-10 minutes to get confirmation SMS from your service provider. At times the service provider might take a longer time to confirm the receipt of payment. In case you do not receive the confirmation SMS even after 6 hours of transaction, please contact the Help Desk.
You can buy e-gift cards on Trupay by clicking on Gift Cards tab on home screen. You can choose the brand and choose the amount. You need to enter the email id and phone number of the recipient of the e-gift card.

The recipient will receive the e-gift card in SMS and email containing the voucher number. Receipt can enter this voucher number at the time of payment on the merchant website or provide at the sales counter.

Click to see how to buy e-gift cards.